We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored: at least a 3 hours advance notice is required when rescheduling and/or cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 3 hours advance notice you will be charged the full amount of your appointment. Our complete Spa Policy can be found here.