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Frequently Asked Questions

What do you offer?
We offer rejuvenating massage services, packages and restorative massage enhancements.  A full list of what we offer can be found under Services on our website.

Where are you located?
Relax and rejuvenate with us in a casual and elegant setting.  Services are available inside the fitness center of the Tuscany Suites & Casino, between building i and k.    

Do I need to book ahead of time, or can I just show up?
Booking ahead of time is encouraged, preferably 2-3 hours.  Walk-ins are welcome, but are subject to availability. 

What form(s) of payment to you accept?
We accept all four of the major credit cards (Visa, Master Card, Amex, Discover).  We also accept Players Comp points from the Tuscany Casino.  100 players comp points = $60 spa value.  

Do you have a fitness center, pool, hot tub etc?
Yes, all three of those things.  The Fitness Center is well equipped, big, and bright (the windows overlook the lap pool).  The equipment consists of Paramount strength-training machines, LifeFitness treadmills, and plenty of free weights.  Just outside the Fitness Center is the lap pool and hot tub.  All are free to use if you are a hotel or spa guest. 

Do you require payment ahead of time to hold my spot(s)?
Yes, but only if you are not a Tuscany Hotel guest.  If you are a Tuscany hotel guest, all we'll need to hold your spot is your Building Letter, Room Number and the name your room is under.  

What if I'm not staying at the Tuscany?
Not a problem.  If your not a Tuscany hotel guest, just let us know while booking and we can either email you an invoice, where you can pay ahead of time using the secure link,  for the treatments you would like to schedule.  Or we can direct you to our website (here), where you can schedule and pay online.  The invoice is the easiest way, but that is totally up to you.  

Where will my massage or bodywork session take place? 
Your massage or bodywork session will take place in a warm, comfortable, quiet room located in the spa, inside the Tuscany Fitness Center (between buildings i and k).  Soft music will be played to help you relax.  You will lie on a table especially designed for your comfort.

Must I be completely undressed? 
Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear.  You should undress to your level of comfort.  You will be properly draped during the entire session.

Will I be covered during the session? 
You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. 

What parts of my body will be massaged? 
A typical full-body session will include work on your back, arms, legs, feet, hands, head, neck, and shoulders. 

What will the massage or bodywork feel like?
A relaxing Swedish massage is often a baseline for clients. In a general Swedish massage, your session may start with broad, flowing strokes that will help calm your nervous system and relax exterior muscle tension. As your body becomes relaxed, pressure will gradually be increased to relax specific areas and relieve areas of muscular tension. Often, a light oil or lotion is used to allow your muscles to be massaged without causing excessive friction to the skin. The oil also helps hydrate your skin. You should communicate immediately if you feel any discomfort so that another approach may be taken. Massage and bodywork are most effective when your body is not resisting.

What should I do during the massage or bodywork session?
Prior to the massage, feel free to ask the practitioner any questions about the technique or the upcoming session. During the massage, make yourself comfortable. The practitioner will either gently move you or tell you what is needed throughout the session (such as lifting your arm). Many people just close their eyes and completely relax, communicating if/when they need more or less pressure, another blanket, or anything else relevant to the session. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask. 

How will I feel after the massage or bodywork session? 
Most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days.

What are the benefits of massage and bodywork? 
Massage and bodywork can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage and bodywork is also known to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being. 

Are there any medical conditions that would make massage or bodywork inadvisable? 
Yes. That's why it's imperative that, before you begin your session, the practitioner asks general health questions. It is very important that you inform the practitioner of any health problems or medications you are taking. If you are under a doctor's care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.